Terms & Conditions

Article 1 ( Scope of Application )

These Terms and Conditions shall govern any accommodation agreements or any other related contracts entered into between the Guest Home and the Guest and any matters not stipulated in the Terms and Conditions shall be governed by law and generally established customs.

Any usage guidelines and precautions（hereinafter collectively referred to as “Rules”）presented by the Guest Home in connection with these Terms and Conditions shall, in addition to the Guest Home Rules and Regulations established by the Guest Home constitute a part of these Terms and Conditions.

Notwithstanding the preceding paragraph, any special agreements provided by the Guest Home within the scope permitted by law and customs shall take precedence.

Article 2（Application for an Accommodation Agreement）

Those applying for an accommodation agreement at the Guest Home shall provide the Guest Home with the following information:

  • Guest name, billing address, and telephone number
  • The date of stay and estimated time of arrival
  • Accommodation fees（generally based on the Basic Accommodation Fees in Appendix 1. ）
  • Other information the Guest Home deems necessary

In the event that a guest requests to extend their stay beyond the date listed in（2）of the preceding paragraph, an application for a new accommodation agreement is deemed to have been made at the time the request was made.

Article 3（Establishment of the Accommodation Agreement）

The accommodation agreement shall be established when the Guest Home accepts the application set forth in the preceding paragraph. However, this does not apply when the Guest Home proves it has not accepted the application.

When an accommodation agreement has been established as per the provisions of the preceding paragraph, the guest must pay a deposit set by the Guest Home by the deadline designated by the Guest Home.

The deposit shall first be allocated to room charges ultimately payable by the guest, then allocated to fines followed by compensation for damages in the event that the provisions of Articles 6 and 21 apply; any remaining deposit shall be returned at the time of payment in accordance with Article 13.

The accommodation agreement shall cease to be effective when the guest fails to pay the deposit set forth in Paragraph 2 by the deadline designated by the Guest Home. However, this is limited to cases in which the Guest Home notifies guests of a deposit deadline.

Article 4（Special Agreements Not Requiring a Deposit）

Notwithstanding the provisions of Paragraph 2 of the preceding article, the Guest Home may accept special agreements that do not require payment of a deposit.

The preceding paragraph on special agreements shall apply when the Guest Home does not request payment of the deposit set forth in Paragraph 2 of the preceding article or does not specify a deposit payment deadline when accepting applications for an accommodation agreement.

Article 5（Refusal of Accommodation Agreements）

This Guest Home may refuse to enter into an accommodation agreement in the following cases:

  • When the accommodation application violates the stipulations of these Terms and Conditions
  • When guestrooms are fully booked
  • When a potential guest is deemed likely to break the law, disrupt public order, or act contrary to public morals during their stay.
  • When a potential guest is deemed to fall under any of the following categories（a）to（c）:
    a. An organized crime group under the Act on Prevention of Unjust Acts by Organized Crime Group Members（Act No. 77 of 1991）as stipulated in Article 2（2）（hereinafter “organized crime group”）, a member of an organized crime group as stipulated in Article 2（6）（hereinafter “organized crime group member”）, an associate member or affiliate of an organized crime group or any other antisocial force
    b. When the applicant is involved in corporations or other organizations whose operations are controlled by an organized crime group.
    c. When any of the directors of the applicant’s corporation is classified as a member of an organized crime group
  • When the potential guest’s behavior poses a significant nuisance to other guests.
  • When the potential guest clearly has a contagious disease.
  • When the potential guest uses violence, threats, blackmail, or intimidation to make unjust or unreasonable demands against the Guest Home or its employees, or is deemed to have engaged in any similar acts in the past.
  • When the Guest Home is unable to accommodate guests due to natural disaster, facility malfunction, or other inevitable circumstances.
  • When the potential guest is intoxicated, exhibits or has exhibited extremely abnormal behavior that may pose a nuisance to other guests, or in cases that fall under the provisions of ordinances.
  • When the potential guest is extremely unsanitary or is wearing extremely dirty clothes that may cause a nuisance to other guests.
  • When the potential guest conceals the fact that they have reserved a guestroom within the Guest Home for the purpose of making a profit, either for themselves or for a third party, by selling goods, etc.

Article 6（The Guest’s Right to Terminate the Accommodation Agreement）

Guests may request that the Guest Home terminate the accommodation agreement.

If the accommodation agreement is terminated in full or in part for reasons attributable to the guest, the Guest Home shall charge a penalty in accordance with the provisions of Attached Table 2 （only in cases where the Guest Home specifies a deposit payment deadline and requests payment as stipulated in Article 3（2）and excludes cases in which the guest cancels the accommodation agreement prior to such payment）. However, in the event that the Guest Home accepts a special agreement as stipulated in Article 4（1）, guests are only required to pay a penalty for terminating the accommodation agreement when they have been notified of this obligation.

If the guest does not arrive by 10 pm or two hours after a scheduled arrival time arranged in advance on the day of their stay without contacting the Guest Home, the accommodation agreement may be deemed to have been terminated by the guest.

Article 7（The Guest Home’s Right to Terminate the Accommodation Agreement）

The Guest Home may terminate the accommodation agreement in the following cases:

  • When the guest is deemed likely to break the law, disrupt public order, or act contrary to public morals, or has engaged in such acts, during their stay.
  • When the guest is deemed to fall under any of the following categories:
    • An organized crime group or a member, associate member, or affiliate of an organized crime group or any other antisocial force.
    • When the applicant is involved in corporations or other organizations whose operations are controlled by an organized crime group.
    • When any of the directors of the applicant’s corporation is classified as a member of an organized crime group.
  • When the guest’s behavior poses a significant nuisance to other guests.
  • When the guest clearly has a contagious disease.
  • When the guest uses violence, threats, blackmail, or intimidation to make unjust or unreasonable demands against the Guest Home or its employees, or is deemed to have engaged in any similar acts in the past.
  • When the guest cannot be accommodated due to force majeure.
  • When the guest is intoxicated, exhibits or has exhibited extremely abnormal behavior that may pose a nuisance to other guests, or in cases that fall under the provisions of prefectural ordinances.
  • When the guest smokes in bed, messes with firefighting equipment, or otherwise violates the Guest Home Rules and Regulations（limited to fire-related regulations）.
  • When the guest conceals the fact that they have reserved a guestroom within the Guest Home for the purpose of making a profit, either for themselves or for a third party, by selling goods, etc.
  • When the guest violates the Guest Home Rules and Regulations stipulated in Article 9, commits any of the prohibited acts set forth in Article 10, or otherwise fails to comply with these Terms and Conditions or with rules on cancellation and payment when making a reservation.
  • When the Guest Home cancels the accommodation agreement in accordance with the provisions of the preceding paragraph, the guest will not be charged for services not yet provided.

Article 8（Guestroom Hours）

Guestrooms may be used from 4 pm to 11 am the following day. However, for extended stays, guests may use the guestroom for the entire day excluding arrival and departure dates.

Notwithstanding the provisions of the preceding paragraph, the Guest Home may allow guests to use guestrooms outside the hours specified above. In doing so, the following extension fees will be charged:

  • Until 2:00 pm: $20 USD per hour per guestroom
  • After 2:00 pm: Full room rate

Article 9（Compliance with the Guest Home Rules and Regulations）

Guests shall comply with these Terms and Conditions as well as Rules while staying at the Guest Home.

Article 10（Prohibited Acts）

Guests shall not engage in the following acts, either on their own or through the use of a third party:

  • Registering or providing false information when staying at the Guest Home
  • Using fraudulent payment methods such as stolen credit cards when staying at the Guest Home
  • Using the Guest Home for business purposes without permission from the Guest Home
  • Mass booking followed by mass cancellation or any similar acts
  • Repeatedly making and canceling bookings without a justifiable reason, or any similar acts
  • Impersonating the Guest Home or the Guest Home group, or any act that could be mistaken for such
  • Unauthorized access of systems or computers or any similar acts
  • Sending or uploading harmful computer programs or any similar acts
  • Removal, defacing, or destroying equipment within the Guest Home facilities, or any similar acts
  • Obstruction of business or damaging the reputation or brand of the Guest Home or Guest Home group by making demands that exceed socially acceptable norms, or slandering, defaming, threatening, or harassing the Guest Home or its staff or posting inflammatory remarks on social networking sites, or any similar acts
  • Violence, threats, extortion, or other coercive and unreasonable demands against the Guest Home or its staff
  • Any acts that cause or risk causing inconvenience, damage, or disadvantage to other guests, third parties, the Guest Home, or the Guest Home group
  • Any acts that infringe or risk infringing on the copyrights, trademarks, or other intellectual property rights, privacy rights, personal rights, or any other rights of other guests, third parties, the Guest Home, or the Guest Home group
  • Acts that violate or risk violating public order or law, or any criminal acts
  • Displaying the power of an organized crime group or acts of aiding and abetting an organized crime group
  • Violation of any other provisions of these Terms and Conditions
  • Violation of any other rules in the Guest Home Rules and Regulations
  • Any other acts deemed inappropriate by the Guest Home
  • The Guest Home shall be entitled to claim compensation from the guest for any damages incurred as a result of the acts in the preceding paragraph.

Article 11（Payment of Fees）

  • A breakdown of accommodation fees to be paid by guests is listed in Appendix 1.
  • The accommodation fees in the preceding paragraph must be paid on the day of the guest’s arrival. However, be aware currency payment will not be accepted if the Guest Home has notified the guest in advance that currency is not accepted.
  • The accommodation fee will still be charged if the guest voluntarily chooses not to stay in an available room provided by the Guest Home.
  • Guests using plans that include breakfast, lunch, dinner, or other ancillary services will still be charged for such services even if they do not use them unless otherwise specified in the plan.

Article 12（Guest Home Liability）

The Guest Home shall compensate the guest for any damages arising from failure to execute the accommodation agreement or its related agreements. However, this shall not apply when damages are caused by reasons not attributable to the Guest Home.

The responsibility to provide guests with a room on the part of the Guest Home starts when the guest checks in at the front desk of the Guest Home and ends at the checkout deadline.

Article 13（When Rooms Cannot Be Provided According to the Agreement）

If the Guest Home is unable to provide a guestroom according to the agreement, the Guest Home shall, with the understanding of the guest, strive to find accommodations at another Guest Home with as similar conditions as possible.

Notwithstanding the preceding paragraph, if the Guest Home is unable to find other accommodations, the Guest Home will pay compensation equivalent to the penalty, which will be allotted to damages. However, this compensation will not be paid when inability to provide a guestroom is for reasons not attributable to the Guest Home.

Article 14（Housekeeping）

When a guest stays in the same room for two or more consecutive nights, housekeeping will be performed only upon request of the guest.

Article 15（Computer Networks）

Guests shall use computer networks at the Guest Home at their own risk. Service may be interrupted or terminated due to system failure or other reasons without prior notice. The Guest Home shall not be liable for any loss or damage incurred as a result of service interruption due to system failure or any other reason when using computer networks.

If the guest uses Guest Home computer networks in a way deemed inappropriate by the Guest Home that may cause or has actually caused damages, the Guest Home will demand that the guest cease use immediately and compensate for any damages incurred.

Article 16（Parking Liability）

The Guest Home consents to let guests park their vehicles in the designated parking area. The Guest Home shall not be held liable for management of the vehicle and stolen items from the vehicle or damages caused by other guests. However, if damages are caused by owners or management, then the Guest Home shall compensate the guest for such damages.

Article 17（Guest Liability）

The guest shall compensate the Guest Home for any damages to the Guest Home caused by willful misconduct or negligence on the part of the guest（including but not limited to facility repair costs and lost sales opportunities）.

Article 18（Exemptions）

The Guest Home shall be exempt from liability when an exemption set forth in these Terms and Conditions or the Rules and Regulations applies.

Article 19（Reporting to the Authorities）

Should a guest’s violation of these Terms and Conditions or other Rules warrant protection of the rights, property, or services of the Guest Home or another guest, the Guest Home will notify the police and other relevant authorities or otherwise take appropriate measures.

Should the Guest Home deem that a guest’s health or life be in serious danger, the Guest Home may call an ambulance, regardless of the guest’s will.

Article 20（Changes to the Agreement）

These Terms and Conditions are subject to change without notice. Check the official website for the latest information.

Use of the Guest Home by the guest after changes to these Terms and Conditions constitutes consent to the amended agreement.

Notwithstanding the preceding paragraph, the provisions prior to the change shall apply to accommodation agreements concluded prior to the change of these Terms and Conditions.

Article 21（Severability）

Even when a portion of these Terms and Conditions or other Rules is deemed legally invalid, the remaining provisions shall remain valid.

Even when a portion of these Terms and Conditions or other Rules is deemed invalid or revoked in relation to a particular guest, the Terms and Conditions and other Rules shall remain valid for all other guests.

Article 22（Preferred Language）

The English version of these Terms and Conditions and other Rules shall be the original document. Even when translations are provided to guests for reference, only the original English document shall be contractually valid, and the translated document shall have no validity whatsoever.

Article 23（Good Faith Negotiation）

The Guest Home and guest shall negotiate in good faith to resolve any problems arising in connection with use of the Guest Home that cannot be resolved under these Terms and Conditions.

Article 24（Governing Law and Court of Jurisdiction）

The accommodation agreement between the Guest Home and the guest shall be governed by the laws of Mexico.

Appendix 1. ( Penalties for Cancellations )

Cancellation Time for Individual Bookings (up to 3 guest rooms)Fee
For cancellation more than 1 month prior to check-inNo Costs
For cancellation between 2 weeks and 1 month prior to check-in20%
For cancellation between 1 week and 2 weeks prior to check-in50%
For cancellation between 48 hours and 1 week prior to check-in75%
For cancellation less than 48 hours prior to check-in100%
Cancellation Time for Group Bookings (4 or more guest rooms)Fee
For cancellation more than 3 months prior to check-inNo Costs
For cancellation between 2 and 3 months prior to check-in20%
For cancellation between 1 and 2 months prior to check-in50%
For cancellation between 1 month and 7 days prior to check-in75%
For cancellation less than 7 days prior to check-in100%

Notes:

  • Fee percentage is percentage of total cancelled revenue.
  • If the length of stay is shortened from the original agreement, the Guest Home shall charge a penalty of one day (the first day）, regardless of the number of days the length of stay was shortened.

＜Guest Home Rules and Regulation＞

We ask that guests abide by these Guest Home Rules and Regulations to ensure that the Guest Home remains a public space and to ensure the safety and comfort of our guests (including daytime guests using rooms for teleworking, etc.; the same shall apply hereinafter). Guests who fail to abide by these rules may be refused further lodging or use of the Guest Home’s facilities. Such guests may also be asked to pay for any damage caused to fixtures or equipment within the Guest Home.

＜Prohibited Actions＞

  • Do not use guestrooms for purposes other than lodging without permission from the Guest Home.
  • Do not use open flames for heating or cooking in the guestrooms, corridors, or other common areas.
  • Do not smoke in rooms (including smoking with e-cigarettes, heat-not-burn-tobacco, etc.). If smoking or cigarette butts are found in a room, we will charge to the guest $200 as room cleaning fee and room damage compensation in addition to the room charge.
  • Use the courtyard to meet with outside visitors. Do not invite outside visitors into your guestroom.
  • Do not move equipment or fixtures within the Guest Home or guestrooms from their designated locations without reason.
  • Do not change or modify the current state of equipment within the Guest Home or guestrooms without permission.
  • Do not enter storage rooms or other owner-only areas.
  • Do not bring the following items into the Guest Home:
    a. Dogs (excluding assistance dogs for the disabled), cats, birds, and other animals, or pets in general
    b. Items that emit a foul or strong odor
    c. Excessively heavy objects or an excessive amount of objects
    d. Guns, swords, or other weapons
    e. Explosives, volatile oils, or other items that are flammable or easily ignited
    f. Other items deemed a threat to the safety of other guests
  • Do not shout, sing, act in a way that causes powerful shaking or a commotion, or otherwise pose a nuisance or cause discomfort to other guests.
  • Do not engage in any gambling, immoral acts, or acts that disrupt public safety within the Guest Home or guestrooms.
  • Do not distribute advertisements or promotional materials, sell goods, or conduct business without permission.
  • Do not distribute leaflets, petition for signatures, engage in political or religious activities, hold meetings, display group or organizational power, or aid or abet such activities without permission.
  • Do not bring or park propaganda trucks, modified cars, or any other style of vehicle that the Guest Home deems may cause discomfort or inconvenience to other guests.
  • Do not leave personal belongings in the courtyard.
  • Photography or filming that may pose a nuisance to other guests within the Guest Home or guestrooms is strictly prohibited.
  • Do not photograph or film the inside of the Guest Home for business purposes without permission from the Guest Home.
  • Assault, injury, threats, extortion, fraud, obstruction of business, unreasonable demands through intimidation, and any similar acts are prohibited.
  • Do not engage in any other acts deemed inappropriate by the Guest Home.

＜Precautions＞

  • As a general rule, items left with the Guest Home will be disposed of within three (3) months of the date of deposit unless otherwise specified.
  • As a general rule, the Guest Home waits for contact from the owner regarding instructions on what to do with lost or found items. If the owner fails to provide instructions or if the owner is unknown, valuables and items containing personal information will be delivered to the nearest police station within seven (7) days of the date of discovery, while other items will be disposed of three (3) months from the date of discovery. Please be aware the food, drink, cigarettes, magazines, and other items detrimental to sanitation will be disposed of on the same day.
  • Housekeeping will be performed only for guests who request it. However, the Guest Home retains the right to clean guestrooms at any time if it is deemed necessary. Guestrooms may also be entered on days other than cleaning days for maintenance, legal inspections, and emergencies.
  • Should a guest’s behavior warrant protection of the rights, property, or services of the Guest Home or another guest, the Guest Home will notify the police and other relevant authorities or otherwise take appropriate measures.
  • Should the Guest Home deem that a guest’s health or life be in serious danger, the Guest Home may call an ambulance, regardless of the guest’s will.
  • If you lose your room key and cannot find it by the checkout time, $30 fee will be charged to issue a new one. 　

＜Refusal of Service＞

  • Service will be refused to the following organizations and individuals:
    a. Organized crime groups and their members, affiliates, or any other persons involved in organized crime
    b. Individuals involved in corporations or other organizations whose operations are controlled by an organized crime group.
    c. Antisocial forces and their members and affiliates
  • Individuals who, due to diminished capacity or drug use, are unable to ensure their own safety and pose a risk or cause fear or discomfort to other guests.
  • Individuals who fail to immediately cease any of the aforementioned prohibited acts after receiving a warning from the Guest Home.